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The City of Big Sandy Utilities Department is responsible for the accurate billing and collection of all City of Big Sandy water, wastewater (sewer), and sanitation accounts. Our functions include receiving the readings of all meters; preparing and sending the monthly billing of over 700 accounts; processing and posting various forms of payment to customer’s accounts; handling the collection of delinquent accounts; and responding to various customer requests.
The City of Big Sandy Utilities Department will develop and maintain a competent team of professionals who strive continuously to improve the level of service to our customers through accurate utility billing and reliable responses to customer concerns as we plan for the future for our growing community.
Customer Account Protection
The City of Big Sandy Utilities Department complies with the Federal Trade Commission (FTC) Red Flag Rule legislation regarding the security of its water accounts and the protection of its customers’ personal information against potential theft or fraud. A Red Flag refers to a pattern, practice, or specific activity that indicates the possible existence of identity theft. For this reason, you may be required to show your personal identifying information or other vital supportive documents, while opening an account, transferring water service, accessing account information via phone or closing your water account.
The City of Big Sandy Utilities Department attempts to notify customers with courtesy phone calls about water leaks, water pressure changes, past due reminders prior to account deactivation and water disconnection.
To ensure you receive these important notifications, please contact the Utilities department during normal business hours at 903-636-4343 to update your utility account with your current local phone number. You may also email your contact information to firstname.lastname@example.org. There is no charge for this service.
Big Sandy City Hall
P.O. Box 986
Big Sandy, TX 75755
Main Phone: (903) 636-4343
Fax: (903) 636-4413
Police: (903) 636-4200
Public Works: (903) 636-4343
Copyright © City of Big Sandy, Texas 2016.
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